I found this article by Gerald Baron, a great crisis communications expert, on his Blog. It provides an excellent and concise view on what is important in a crisis plan both for communicating externally and internally. The media is such a big issue in crisis management, but people often forget that what the media is told should be the culmination of a lot of internal communications to ensure that the message is accurate, valuable, timely and believable.
These end-to-end communications are increasingly difficult in times of stress, reduced time windows and where teams are brought together only when a crisis hits. Of course, in organizations that are increasingly distributed and mobile, the luxury of having a single point at which the crisis team can congregate is no longer available.
Read the full article, Crisis Planning seems to be big - but how do you know if they are any good? It is well worth reading.
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